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Cancellation Policy

Cancellation Policy: FareOmatrix

INTRODUCTION

At FareOmatrix, we understand that travel plans can change. This Cancellation Policy explains the rules, charges, and process related to cancelling or modifying your booking made through our website or customer support. By making a booking with us, you agree to the terms mentioned below.

GENERAL RULES

  • All cancellations and changes are subject to the rules of the respective airline, hotel, or travel supplier.
  • FareOmatrix acts as an intermediary and does not control the cancellation policies of airlines or other suppliers.
  • Most discounted / promotional tickets are non-refundable or carry heavy cancellation penalties.
  • Once a ticket is issued, any cancellation or change request will attract airline penalties + FareOmatrix service charges.

1. CANCELLATION REQUEST PROCESS

To cancel or modify your booking, please follow these steps:

  • Contact our 24/7 Customer Support at +1-123-456-789 or email us at support@fareomatrix.com.
  • Provide your Booking Reference / PNR, passenger name(s), and travel date.
  • Our team will check the airline rules and inform you about the applicable cancellation charges.
  • Once you confirm, we will process the cancellation with the airline.

Note: Cancellation requests received after airline cut-off time or after flight departure will not be processed.

2. CANCELLATION CHARGES

Cancellation charges generally include:

  • Airline Cancellation Penalty – As per the fare rules of the ticket (can range from partial refund to 100% non-refundable).
  • FareOmatrix Service Fee – A non-refundable service charge of up to $50 per passenger (or as applicable) will be deducted for processing the cancellation.
  • Taxes & Fees – Some taxes may be refundable as per airline policy, while others are non-refundable.

The final refund amount (if any) will be calculated only after the airline processes the cancellation.

3. REFUND POLICY

  • Refunds (if applicable) will be processed only after we receive confirmation and credit from the airline.
  • Refund processing time is usually 7 to 21 business days after the airline approves the refund. In some cases, it may take longer depending on the airline.
  • Refund will be credited to the original mode of payment used at the time of booking.
  • If the original payment method is no longer valid, please contact us with alternative details.
  • Non-refundable tickets will not receive any refund of the base fare. Only applicable taxes (if refundable by airline) may be returned after deducting service charges.

4. CHANGE / MODIFICATION OF BOOKING

  • Date, time, name, or route changes are subject to airline rules and availability.
  • Change fees charged by the airline + FareOmatrix service fee will apply.
  • Name corrections are allowed only as per airline policy (minor corrections may be possible, major name changes are usually not allowed).
  • Any fare difference between the original and new ticket will also be payable by the passenger.

5. NO-SHOW POLICY

If a passenger fails to board the flight without prior cancellation (No-Show), the ticket usually becomes 100% non-refundable as per most airline rules. In such cases, FareOmatrix will not be able to process any refund.

We strongly recommend cancelling the ticket in advance if you do not plan to travel.

6. SPECIAL CASES

  • Medical Emergency / Death: Some airlines may offer waivers or special refunds on submission of valid medical documents / death certificate. This is solely at the airline’s discretion.
  • Flight Cancellation by Airline: If the airline cancels the flight, you will be entitled to a full refund or rebooking as per airline policy. FareOmatrix will assist you in the process.
  • Schedule Change: In case of major schedule change by the airline, you may be eligible for free change or refund as per airline rules.

7. IMPORTANT NOTES

  • FareOmatrix is not responsible for any delay in refund caused by the airline or payment gateway.
  • All cancellation and refund decisions of the airline are final.
  • Service fees charged by FareOmatrix are non-refundable in all cases.
  • It is the passenger’s responsibility to check the fare rules before booking.

8. CONTACT US

For any cancellation, refund, or modification related queries, please contact us:

Our team is available round the clock to assist you.

Last Updated: September 2026